Privacy Policy

Last updated: September 17, 2026

Introduction

California Heat Air Conditioning ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, whether you visit our website, call our office, or request service from us.

Information We Collect

We may collect the following types of information when you interact with us:

• Contact information: your name, phone number, email address, and service address, when you submit a form, call, text, or email us.
• Service details: information about the equipment, service, or issue you describe to us so we can schedule and complete your appointment.
• Communications: records of calls, texts, emails, and form submissions you send to us.
• Website usage data: general, non-identifying information such as browser type and pages visited, which helps us maintain and improve our website.

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide the HVAC services you request;
• Respond to your questions, quote requests, and maintenance plan inquiries;
• Send appointment confirmations, technician arrival updates, and service follow-ups;
• Provide billing, invoicing, and customer service;
• Improve our services and website.

Communications Consent (Phone, Text & Email)

When you submit a form on our website that includes your phone number and/or email address, you may be asked to confirm your consent to be contacted at that number by phone call or text message, and at that email address, regarding your request, appointment, and related service updates. Message and data rates may apply to text messages. You may opt out of text messages at any time by replying "STOP," and you may unsubscribe from marketing emails using the link provided in those emails. Opting out of promotional communications does not affect service-related calls, texts, or emails necessary to complete a scheduled appointment.

How We Share Information

We do not sell your personal information. We may share information with:

• Employees and technicians who need it to perform scheduled work;
• Service providers who help us operate our business, such as scheduling, payment processing, and communication platforms, under confidentiality obligations;
• Manufacturers, when required to register or validate equipment warranties;
• Government or regulatory authorities, when required by law.

Data Security

We take reasonable administrative and technical measures to protect the information we collect from loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

You may contact us at any time to request access to, correction of, or deletion of your personal information, or to opt out of marketing communications. Some information may need to be retained for recordkeeping, warranty, or legal purposes.

Cookies & Website Data

Our website may use basic cookies or similar technologies to support core functionality and understand general site usage. You can control cookies through your browser settings.

Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

• California Heat Air Conditioning
• Phone: 818-588-7770
• Email: office@caliheatac.com
• 5404 Whitsett Ave #229, Valley Village, CA 91607
• License #1027851